Frequently Asked Questions
You've got questions? We've got answers.
Yes, recurring subscription options are available on most packages.
You may elect to subscribe to one of our renewal plans and join our Loyalty Rewards Program during the checkout process or from within your back office.
By joining our Loyalty Rewards Program and subscribing to one of our recurring subscription plans, you will receive up to 25% More each time your order renews. The bonus structure is as follows:
- 0-3 Months = 15% Bonus
- 3-6 Months = 20% Bonus
- 6+ Months = 25% Bonus
You may update or cancel your subscription at any time, by selecting the appropriate option from within the "My Invoices" area of your back office.
Our order processing and delivery system is fully automated.
For most current customers, orders will be processed and will begin delivering within 60 minutes of placing your order. You will receive an email notification once your order is accepted.
New customers and orders needing verification may require phone validation before delivery begins.
If you need to locate or verify your order, call us at (888) 455-3237 x2 from Monday to Friday 8:00am - 4:30pm MST/Arizona., Monday through Friday.
Yes, all of our leads contain both the lead's unique IP address and time stamp. The IP address identifies the lead's source and the time stamp provides the exact time the lead submitted their information.
This information is imperative for email marketing. Do not purchase leads if the supplier is unable to provide an IP address, a time stamp and show you how they generate their leads.
Plus this information is generally imperative if you wish to upload your leads into a management system or an auto-responder system. It may also be required by your ISP in the event of a complaint.
Yes, Real Time Lead and Traffic credits must be used within sixty (60) days from the date of purchase, or they will expire. No refunds will be offered for unused expired credits.
Yes, call us toll-free at (888) 455-3237 x2.
Our business hours are 8:00am - 4:30pm MST/Arizona, Monday through Friday.
Yes, we give you complete control over the flow of your real-time leads and traffic.
With real time leads and traffic, you get to stop and start (Pause and unPause) your delivery as often as you wish. You can also specify a Daily Cap, which is the maximum number of leads you wish to receive per day.
There are also advanced options available in your back office, where you can select the days of the week you would like to restrict your delivery to, and also the start time and end time each day as a delivery window.
With all of these options at your fingertips, you are literally in full control.
Please note, aged lead types are delivered in a single batch and therefore do not have these control features. Any of our batched lead types (super fresh, fresh, discounted, and aged leads) are delivered in a single file at one time.
Simply place an order
Once you have ordered a package of leads or traffic, you will be emailed your order confirmation and log in information. Once logged in, you can view and manage your order from the "My Invoices" tab.
If you need any assistance or have questions please call us at (888) 455-3237 x2 from Monday to Friday 8:00am - 4:30pm MST/Arizona..